Return, Exchange and Refund Policy

 

All our jewellery pieces are custom-made upon order. Due to the personalized nature of our products, we do not offer exchanges, returns, or refunds under normal circumstances.

Damaged or Missing Items

In the rare case of damage during transit or if any items are missing from your order, you must contact us within 2 days of receiving the parcel.

To process your request, it is mandatory to provide a complete unboxing video clearly showing:

• The sealed package before opening

• The entire unboxing process

• The condition of the product upon arrival

 

Please note that claims without a valid unboxing video will not be accepted.

Once your claim is verified, our team will review the issue and provide an appropriate resolution.

For assistance, please contact us on WhatsApp at 86675 26572.